From opening an account to making a withdrawal — get straightforward help with everything, in Bengali.
Click on any category below to find the information you need right away.
Help with creating a new account, resetting your password, and verification.
How to deposit and withdraw using bKash, Nagad, and Rocket.
Details on welcome bonuses, cashback, and referral offers.
Betting rules for cricket, football, and other sports.
Troubleshooting download, installation, and app crash issues.
Account security, Two-FA, and personal data protection.
Rules and tips for Live Casino, slots, and table games.
Answers to the most frequently asked questions about jitab.
Jitab's support team is available 24 hours a day, 7 days a week.
For the fastest assistance, use Live Chat. You'll typically get a response within 2 minutes.
Now OnlineFor complex issues, reach out via email with full details. We'll get back to you within 24 hours.
support@jitab.netJoin the jitab support channel on Telegram for the latest updates and assistance.
@jitab_supportSelect the topic you need from the tabs below and follow the step-by-step guide.
Open jitab.net in any browser or download the app.
Find the "Register" button at the top right of the page and click it.
Enter your mobile number, password, and referral code (if you have one).
Enter the OTP code sent to your mobile to confirm your account.
Make your first deposit after registration to claim your welcome bonus. Deposit and start playing.
Log in to jitab with your mobile number and password.
Select the "Deposit" option from your dashboard.
Pick whichever works best for you — bKash, Nagad, or Rocket.
Minimum deposit starts from ৳100. Enter the amount and tap "Confirm".
Your jitab wallet balance will be updated as soon as the payment is processed.
Go to the Withdrawal option from the dashboard menu.
The minimum withdrawal amount is ৳300. Enter your desired amount.
Enter the bKash/Nagad/Rocket number where you'd like to receive your funds.
Once everything looks correct, tap the "Confirm" button.
Your funds will typically arrive on your mobile within 5 to 10 minutes.
Go to the "Sports" or "Casino" section from the menu.
Click on any ongoing or upcoming match.
Choose your preferred bet from options like Match Winner, Over/Under, and more.
Enter your stake on the bet slip and see your potential winnings.
Hit the "Place Bet" button — that's it. Now sit back and wait for the result.
Follow these simple tips to stay safe on jitab.
Use a password of at least 8 characters combining letters, numbers, and special characters. Don't reuse the same password on other sites.
Enable 2FA from your account settings. Once active, no one else will be able to access your account.
No jitab staff member will ever ask for your password or OTP. If anyone does, contact support immediately.
Avoid logging in or making payments over public WiFi. Using your own mobile data is the safer choice.
Keeping the jitab app updated to the latest version ensures better security and performance.
Always transact using your own bKash/Nagad/Rocket account registered in your name. Using someone else's account may cause issues.
It's completely normal to feel a little overwhelmed when you're new to online betting or casino games. How do I open an account? How do I deposit? How do I withdraw my winnings? These are questions almost everyone has. That's exactly why jitab built its dedicated Help Center — so users in Bangladesh can get clear answers to all of this in one place.
Jitab believes the user experience goes far beyond the games themselves. From the moment you sign up — through placing your first bet, using bonuses, and making a successful withdrawal — this Help Center is here to make every step smooth and enjoyable.
Opening an account on jitab is quick and easy. You can complete registration in just a few minutes using your mobile number. You may be asked to provide your National ID or passport details for account verification — this isn't a hassle, it's an important step to keep your account secure.
Verification typically takes between 12 and 24 hours. Once verified, you'll have access to unlimited deposits and withdrawals. Unverified accounts are subject to certain restrictions, so it's best to complete verification as soon as possible.
Keep in mind: No jitab representative will ever ask for your password, OTP, or bank PIN. If anyone does, report it to our support team immediately.
Bangladesh's most widely used mobile banking services — bKash, Nagad, and Rocket — are all fully supported on jitab. Deposits are usually instant, though occasional delays may occur due to banking server issues.
If your balance hasn't updated 15 minutes after a deposit, take a screenshot of the transaction and reach out via live chat. Our payments team will resolve it promptly. For withdrawal issues, contacting support usually gets it sorted within an hour.
Jitab's bonus system is one of the most attractive in the Bangladesh market. New members receive a special welcome bonus on their first deposit. However, bonuses come with certain conditions — such as wagering requirements — which can be a source of confusion for many users.
Simply put, bonus funds can't be withdrawn directly — you need to wager a certain amount first. For example, a 5x wagering requirement on a ৳100 bonus means you'll need to place ৳500 in bets before you can withdraw. These conditions are clearly listed on each promotion's page. For any bonus-related questions, reach out to support and we'll walk you through it in detail.
The most common issue for Android users is the APK failing to install, usually because "Unknown Sources" is disabled. Go to Settings → Security or Settings → Apps → Special App Access → Install Unknown Apps and grant permission to your browser or file manager.
IOS users can open jitab.net in Safari and install it as a PWA using the "Add to Home Screen" option. It works just like a native app. Even if it's not available on the App Store, this method gives you the full app experience on your iPhone.
Jitab is committed to responsible gaming. Play for fun, but never bet beyond your financial means. Our platform offers deposit limits and self-exclusion tools — if you ever feel you're spending too much time or money on gaming, make use of them. Visit our Responsible Gaming page to learn more.
Here are answers to the questions jitab users ask most.